Last Updated: September 7, 2026
At DITERNOX CARE, a household cleaning and home-care brand of DITERNOX CHEMICALS, we value your trust and respect your privacy.
This Privacy Policy explains how we collect, use, protect, and handle personal information when you visit our website, purchase our products, contact us, or otherwise interact with Diternox Care.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. ABOUT DITERNOX CARE
DITERNOX CARE is a household cleaning and home-care brand operated by DITERNOX CHEMICALS.
Throughout this Privacy Policy, “DITERNOX CARE,” “we,” “us,” and “our” refer to DITERNOX CARE and the business operating the brand.
2. INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us when you use our website, place an order, submit an enquiry, or contact our customer service team.
This may include:
Personal Information
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- Order details
- Customer enquiries and communications
- Information you voluntarily provide through forms or other website features
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of website visits
- General website usage and interaction data
3. HOW WE USE YOUR INFORMATION
We may use your information for legitimate business purposes, including to:
- Process and fulfill orders
- Arrange product delivery
- Respond to enquiries and customer-service requests
- Communicate with you regarding your orders
- Provide information about our products and services
- Improve our website and customer experience
- Understand website usage and performance
- Maintain website security
- Detect and prevent fraud, misuse, or unauthorized activity
- Maintain appropriate business and transaction records
- Comply with applicable laws and regulatory requirements
We will use personal information only for purposes that are reasonably necessary for operating our business and providing our services.
4. PAYMENT INFORMATION
If our website provides online payment facilities, payments may be processed through third-party payment gateways or payment service providers.
Your payment information may be subject to the privacy policy and security practices of the relevant payment provider.
DITERNOX CARE does not intend to store complete payment card details on its own servers.
5. COOKIES
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember preferences
- Improve website functionality
- Understand website traffic
- Analyze how visitors use our website
- Improve website performance
- Support relevant website features
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
6. SHARING OF PERSONAL INFORMATION
We do not sell or rent your personal information.
Where necessary to operate our business, we may share limited information with trusted third parties, such as:
- Delivery and logistics providers
- Payment gateway providers
- Website hosting and technology providers
- Customer support providers
- Analytics providers
- Marketing or communication service providers, where applicable
- Professional advisers
- Government authorities or law-enforcement agencies where required by law
We aim to share only information that is reasonably necessary for the relevant purpose.
7. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
While we make reasonable efforts to protect your information, we cannot guarantee absolute security.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained where necessary to:
- Complete transactions
- Provide customer support
- Maintain business records
- Resolve disputes
- Prevent fraud or misuse
- Comply with legal, tax, accounting, or regulatory requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it as appropriate.
9. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to certain personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
- Raise a complaint or concern regarding the handling of your personal information
To make a privacy-related request, please contact us using the details below.
10. MARKETING COMMUNICATIONS
Where permitted and where you have provided appropriate consent, we may send you information regarding:
- New products
- Offers and promotions
- Brand updates
- Product announcements
- Other DITERNOX CARE communications
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
We may continue to send essential service communications, such as order confirmations or delivery-related information, where necessary.
11. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, platforms, or services.
DITERNOX CARE is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
12. CHILDREN’S PRIVACY
Our website is not intended to knowingly collect personal information directly from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, products, website, technology, or applicable legal requirements.
Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
14. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
DITERNOX CARE
A Household Cleaning & Home-Care Brand of DITERNOX CHEMICALS
Email: contact@diternoxchemicals.com
Address: DE 06, Indraprastha Phase 1, Raipur Chhattisagarh 492013
YOUR PRIVACY MATTERS
At DITERNOX CARE, we believe trust is an essential part of every customer relationship.
We are committed to handling personal information responsibly and working to provide a safe, transparent, and reliable online experience.